Onyx

Valere partnered with Onyx to deliver a comprehensive solution that addressed both technical and user experience challenges. The approach focused on enhancing the platform's UI with a modern, professional redesign to meet enterprise expectations. The updated interface featured clean visuals, streamlined layouts, and improved navigational elements, making it easier for users to access and process licensing information. By simplifying the interface, Valere reduced complexity, enabling faster and more efficient task completion. Additionally, an advanced AI model was developed to handle complex licensing queries with greater accuracy and speed, leveraging expert-curated data.

To ensure scalability, reliability, and performance, Valere rebuilt the platform on AWS, providing Onyx with the infrastructure needed to support growing user bases and data volumes. The solution also included key features to address industry-specific challenges, such as an expert-curated AI engine. This engine delivers instant, accurate answers to complex licensing scenarios, drawing from the expertise of founders Chris Brown and Neil Lomax, who collectively bring over 40 years of experience in the Microsoft licensing channel. Furthermore, Onyx now offers instant benchmarking for transparent pricing and competitive deals, along with unlimited quality assurance through human expert support. This guarantees accuracy and ensures responses are checked within 24 hours to eliminate any anomalies. Additionally, Onyx provides a bank of consulting hours, offering businesses dedicated support for handling particularly complex queries and strategic decision-making.

Developing our AI platform was a journey of trial, error, and refinement. We had to experiment with different models, understand their strengths and limitations, and ensure that the AI wasn't just providing quick answers and 'AI hallucinations', but correct and contextualized answers. AI alone isn't enough in a space as nuanced as Microsoft licensing, so we designed Onyx to be backed by human experts, offering a safety net that ensures accuracy and trust.

The redesigned and rebuilt Onyx platform has delivered significant improvements, positioning it as a leading solution for enterprise licensing needs:

• Enhanced User Experience: The sleek, professional interface meets enterprise standards, improving user satisfaction and trust.
• Improved Functionality: The refined AI model and intuitive UI enable faster and more accurate handling of complex licensing queries, streamlining decision-making processes.
• Scalability: The AWS cloud deployment ensures the platform can handle increased user demand and data volumes without performance degradation.
• Business Impact: Onyx now better addresses the challenges of direct vendor contracts, empowering businesses to optimize licensing costs, ensure compliance, and maintain negotiating power in a challenging market. Specifically, the platform has led to:

• A 95% reduction in licensing errors, enhancing compliance and reducing the risk of costly penalties.
• An average of 15% savings on licensing costs for customers, through transparent pricing and benchmarking.
• Improved negotiation outcomes, with users achieving better deal terms and pricing.
• Increased efficiency, with reduced administrative time spent on licensing tasks.

These results have strengthened Onyx's value proposition, enabling it to deliver fast, unbiased, and transparent licensing advice, as highlighted in industry coverage (Forbes).